Selective Rolls Out Web-based Commercial Lines

April 14, 2004

New Jersey-based Selective Insurance Group Inc. has announced the successfully completed rollout of the company’s fully integrated Web-based commercial lines system. “Web-based CLAS” offers policy quote, issue, endorsement and renewal processing for commercial lines products over the Web, directly from independent agencies.

CLAS provides quote and endorsement capabilities at the point of customer contact, with automatic delivery of policies. Agents can access the same rate files as Selective regional offices and work simultaneously on accounts with their Selective underwriter. CLAS also allows agents to access all of their Selective commercial policy activity through one system.

Jeff Kamrowski, Selective senior vice president of business services, said, “Our commercial lines system provides a secure and easy-to-use platform that helps agents build their business by offering quick response time and enhanced customer service, while enabling Selective to grow our business and increase productivity. In 2004, we expect agents to seamlessly self-service 40% of certain commercial lines new business, renewal and endorsement transactions. No other carrier makes it as easy to do business.”

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