Pa. Agency Honored for Real-Time Capabilities

October 23, 2007

Pennsylvania’s Strickler Agency Inc. last week received the inaugural “Interface Agency of the Year Award” presented by the Applied Systems Client Network (ASCnet), the user group for Applied Systems agency technology. The award was presented in Orlando at the 22nd Annual Technology, Education & Networking Conference (TENCon).

The award recognizes outstanding use of download and real-time communications by an ASCnet member agency. To be considered for the honor, agencies and brokerages were required to demonstrate in an essay how it has met these criteria:

–Effective implementation of real time and download transactions,
–Proactive training of staff on these agency-company workflows,
–Measurable results achieved through implementation, and
–Improved agency profits as a result of adoption of the technology.

“The Strickler Agency is a deserving honoree for the inaugural award,” said Lisa Parry-Becker, chair of ASCnet’s Interface Committee. “The agency’s success provides an excellent roadmap that other ASCnet member agencies can follow to become more advanced in their use of the agency-company interface technology that is available today and is coming in the near future.”

Strickler Agency (www.stricklerins.com), with offices in Chambersburg and Carlisle, Pa., currently receives policy downloads from 10 of its top 12 personal lines carriers—or more than 89 percent of its policies. Although commercial lines download currently is not as prevalent, the agency receives download from six carriers and is working with these companies to improve the quality of the data.

In her award submission, Patricia M. Brookens, the agency’s information technology manager, said: “We are a small-town agency, but that doesn’t mean our customers have to settle for second best. Strickler Agency is committed to providing our staff the best technology so we may quickly and efficiently serve our policyholders.”

“Our top five personal lines carriers have invested in real-time rating and our agency is taking full advantage of it,” she noted. “We can now obtain a quote from multiple carriers in the same time frame it previously would have taken to get one quote.

“This time savings gives our staff the opportunity to chat with the customer and find more about him or her. We learn about new exposures and provide insurance coverage to protect our customers and their assets,” Brookens noted.

Source: Applied Systems Client Network Inc., www.ascnet.org

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