N.Y. Regulators Identify 10 Banks With Worst Sandy Aid Statistics

March 20, 2013

New York Gov. Andrew Cuomo and the state’s Department of Financial Services announced the “bottom 10” banks with the worst statistics for paying out insurance claims to Superstorm Sandy victims. Officials said they have notified these banks to speed up the disbursement of those funds to affected homeowners.

Regulators said that on average, these “bottom 10” banks are holding back nearly half of the Sandy insurance funds they have received from insurance companies, which is well above the industry-wide average of 17 percent. These banks are still holding millions in Sandy insurance proceeds intended for affected homeowners, regulators said.

“The state has worked hard to cut red tape for homeowners affected by Superstorm Sandy so they can get the relief they need to rebuild and recover as quickly as possible,” said Gov. Cuomo. “While we won’t be satisfied until every single victim gets every single dollar to which they’re entitled, some banks have continued to lag especially far behind the rest and it’s well past time for them to pick up the pace.”

Benjamin Lawsky, New York’s superintendent of financial services, said the poorest performing banks are lagging well behind the leaders and are holding back millions in badly needed Sandy aid. “Homeowners deserve much better treatment from their banks and we will keep fighting to make sure these funds get released to speed the recovery,” he said.

A list of the “bottom 10” banks and the amount of insurance funds for Sandy victims they are holding is shown in the chart below:

Homeowner’s banks and mortgage servicers Total Amount of Insurance Proceeds Still Being Held Percent of Insurance Proceeds Still Being Held
Selene Finance $1,872,333 71%
Select Portfolio $4,859,158 56%
Astoria Federal $3,668,003 48%
Capital One $3,700,158 45%
Nationstar Mortgage $6,032,216 44%
Flagstar $2,922,580 43%
Specialized Loan $1,373,576 41%
OneWest Bank $14,332,160 39%
Sun Trust Mortgage $712,884 39%
Mid-Island Mortgage $1,251,184 38%
Total Dollars/Average % $40,724,252 44%

The Department of Financial Services reviewed 33 of the nation’s largest banks and mortgage servicers and found that:

• On average, the “bottom 10” banks are holding back nearly half (44 percent) of the Sandy insurance claims they have received – well above the industry-wide average of 17 percent.

• Those 10 banks are currently holding back 1,109 checks for Sandy insurance claims totaling nearly $41 million.

• One of these bank, Selene Finance, is still holding back nearly three-quarters (71 percent) of the Sandy insurance funds that it has received. No bank in the bottom 10 is holding back less than 38 percent of the Sandy insurance funds it has received.

The regulators’ review also showed that three of the nation’s largest banks – CitiMortgage, JPMorgan Chase, and Bank of America – are now holding an average of only 11 percent of the insurance proceeds that they have received. In other words, those three banks have disbursed more than 89 cents of every dollar they’ve received, regulators said.

Six banks and servicers have now disbursed more than 90 cents of every dollar they received. In total, the banks that the New York regulators reviewed have paid out more than $1.1 billion in Sandy insurance claims for homeowners.

Regulators said many Sandy victims receiving insurance claim checks are facing a hurdle that they often hadn’t anticipated: the check is issued jointly to the homeowner and that homeowner’s bank or mortgage servicer, thus requiring the bank’s endorsement of the check before the homeowner may access the funds. This dual endorsement is a standard requirement of mortgage notes and insurance contracts.

In December 2012, the Department of Financial Services and major banks reached an agreement that improved the situation by speeding advance checks to homeowners. The department also sent a letter to banks and mortgage servicers February 2012 proposing a set of best practices to help get relief to homeowners more quickly.

Since the department’s last letter to financial institutions about this issue in February, banks and servicers have said that they would immediately release an extra $112 million to storm victims, in addition to their regular disbursements.

Moreover, regulators said representatives from five banks and servicers — JP Morgan Chase, Wells Fargo, CitiMortgage, Bank of America, and Ocwen — spent the first week of March at the Department of Financial Services Disaster Assistance Centers across the region and collectively assisted more than 600 New Yorkers with release of their insurance proceeds.

Superintendent Lawsky said, “At the urging of Department of Financial Services, most major banks took unprecedented measures in these unprecedented circumstances to release money to their customers to help them recover. We appreciate those efforts and insist that their competitors follow their example.”

Source: The New York Governor’s Office and the New York Department of Financial Services

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