FINEOS to Supply Aviva’s Delta Lloyd with Claims Management System

September 6, 2002

Ireland’s FINEOS Corp., which conducts business in the U.S. from Portland Maine, announced that it has agreed to supply Delta Lloyd in the Netherlands, a division of the U.K. ‘s AVIVA plc (formerly CGNU), with its “multi-channel intake and claims management system.”

The deal, which is valued at around $1 million, “represents the first sale of FINEOS Claims Management which was formally launched in July,” said the company’s announcement.

It “will enable Delta Lloyd to fully automate and streamline its personal injury claims process, thereby reducing the manual costs associated with processing these claims and improving customer service,” FINEOS said.

The system is “set to go-live” in December 2002, and FINEOS pointed out that its Claims Management System is designed to “fully automate all contact, workflow, case and document management and the bulk of the many error-prone, manual tasks associated with claims handling. From claims data capture through all stages of case management, the system will co-ordinate and manage the various parties in the personal injury claims process, including insured parties, victims, solicitors and medical experts.”

Commenting on the announcement, Jan Jonker, Director of the General Insurance Division of Delta Lloyd, indicated that “The FINEOS system will allow us to improve two key areas within the claims management process: efficiency and service. With increased efficiency, we will be able to reduce the time and cost that is involved with our current claims processing environment, greatly increasing our competitiveness.”

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