AVIVA’s Delta Lloyd “Goes Live” with FINEOS Claims Management System

March 14, 2003

FINEOS Corporation, a leading innovator of banking and insurance software, announced that Delta Lloyd NV, a member of the U.K.-based AVIVA plc international insurance group (formerly CGNU plc), has gone live with its P&C insurance claims management system, “FINEOS Claims Manager.”

The FINEOS system, implemented over the last eight months, “fully automates and streamlines Delta Lloyd’s personal injury claims process, thereby reducing the manual costs associated with processing these claims as well as leading to an improvement in customer service,” said the bulletin.

It “provides Delta Lloyd with integrated, up-to-date claimant information, regardless of the channel through which claims intake is conducted. It automates all contact, workflow, and case management and the bulk of the many error-prone, manual tasks associated with its claims handling, as well as providing intelligent tracking of tasks to ensure that service levels are maintained.”

The announcement indicated that the new system “generates leads to faster and more reliable settlements. Previously settled matching cases are easier to find and also fraudulent claims paid out are significantly reduced through greater transparency. In addition, the improved management information enables Delta Lloyd to improve its risk assessment and reduce its total annual damages significantly.”

Commenting on the announcement, Jan Jonker, Director of General Insurance Division, Delta Lloyd, stated, “The key benefits for Delta Lloyd with this FINEOS system is that it improves the reliability of our claims prediction and enables us to pay out claims faster, which means we are paying less. By settling claims more quickly, it actually helps us to reduce the total damages we pay each year which is a huge advantage.”

Was this article valuable?

Here are more articles you may enjoy.