SumTotal Systems, an industry provider of learning and business performance technology, services and processes, announced that New Zealand’s Accident Compensation Corporation (ACC), which handles approximately 1.5 million personal injury claims a year, has selected SumTotal technology to manage, track and deliver training to 2,200 employees across the company’s 40 branch offices and service centers nationwide.
ACC provides 24-hour injury coverage, including medical and rehabilitation services, case management, income replacement and injury prevention services. The agency reportedly chose SumTotal to support its commitment to e-learning and to improve in staff performance across the organization.
According to ACC’s e-learning manager, Deborah Ebbett, the decision to purchase SumTotal marks the organization’s first step into incorporating the ‘e’ into learning. Implementing the platform will be pivotal in helping ACC to meet regulatory compliance obligations and to deliver ongoing training to its staff on new industry legislation. “ACC services a broad range of stakeholders and communities, all of which have complex needs. Incorporating online learning as part of our organization’s learning strategy will help us grow the skills and capabilities of our staff while ensuring these diverse stakeholders get the best possible customer service,” said Ebbett. “e-Learning also delivers an important strategic advantage to ACC in that training development and delivery will match the pace of planned service improvements. SumTotal’s platform will help us quickly and effectively disseminate updated information, so our frontline staff are able to provide the best possible service to their stakeholders at all times.”
According to R. Andrew Eckert, SumTotal CEO, ACC’s learning plans reflect a maturing market that is demanding more from technology than a simple online training delivery tool. “There’s a growing trend among organizations to align learning directly with core business objectives, driving both business performance and the organization’s bottom-line profitability. ACC understands the strategic importance of learning and how these solutions can help maintain its reputation as an employer of choice and as a provider of excellent customer service. In addition to consolidating learning for ACC employees nationwide, the solution will help ensure all of ACC’s learning and development-related activities are effectively integrated and managed.”
“New Zealand and the Asia Pacific region as a whole are emerging as increasingly sophisticated learning markets, with many companies and government organizations focusing on ways to accelerate organizational performance and business profits with learning technologies,” added Eckert. “With a growing customer base in the region, including ACC, Telecom New Zealand and others, we anticipate that SumTotal will continue to play a key role in the support and development of organizational learning initiatives with solutions tailored to the specific needs of both local and global enterprises in the region.”
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