The member companies of Ohio Casualty Group (OCG) are installing Mitchell International Inc.’s Web-based claims workflow solution for auto physical damage claims.
OCG’s choice, part of the eMitchell solutions family, is a real-time data networking solution, which increases productivity and reduces turnaround by streamlining the workflow process. The eMitchell business line includes Internet-based applications that enable insurance carriers and claims professionals to dispatch, receive and process collision repair claims electronically via the eMitchell portal.
OCG piloted Mitchell’s solution and found that it significantly reduces claims cycle times, said Phil Horst, manager of OCG’s auto physical damage offices nationwide. He estimated that turnaround times would be halved once the system is in full use.
OCG will further speed claims handling by also implementing Mitchell’s eClaim Manager electronic claim folder with wireless connectivity. eClaim Manager enables staff adjusters to send or receive estimates, digital images and other data wirelessly in the field, eliminating the need to travel to and from their office to get assignments.
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