Motorists Insurance Creates Agent and Policyholder Services Division

December 30, 2009

Columbus, Ohio-based Motorists Insurance Group has created a new division to focus resources on agent-facing technology, agency interface priorities and develop call center best practices for all companies in the group.

In addition, the new division, MAX Service, will work to ensure our policyholders and associates have access to up-to-date information through enhanced technology services.

“The MAX Service Division will take input from agents, our President’s Advisory Council and our agency-based Technology Advisory Group to create initiatives that respond to evolving service needs,” said John J. Bishop, chairman, president and CEO, The Motorists Insurance Group, in the company’s announcement.

Heading the new division as vice president will be Ralph Smithers Jr., currently assistant vice president, Personal Lines Division. The division will be composed of an Agency and Policyholder Systems Department and a Consumer Services Department.

Source: The Motorists Insurance Group,

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