The Louisiana Department of Insurance (LDI) helped consumers collect $9.1 million in payouts in 2017 in addition to the original amounts offered by insurance companies, Insurance Commissioner Jim Donelon says.
The LDI said its Office of Consumer Services reviews consumer complaints and works with company representatives to resolve disagreements.
In 2017, the LDI received 3,479 complaints and helped consumers recover $9,111,303 in additional payments from insurers. By comparison, in 2016 the LDI helped consumers recover $7,604,380 from 4,369 filed complaints.
Funds recovered are from formal complaints regarding property/casualty and health insurance, and life and annuities insurance products. Information on complaints and funds recovered in 2017 are broken down by insurance product as follows:
Consumer Insurance Dispute Settlements (January 1 – December 31, 2017)
| Insurance Product | Complaints Filed | Funds Recovered |
| Health | 964 | $1,573,681 |
| Life & Annuities | 626 | $3,759,845 |
| Property & Casualty | 1,889 | $3,777,777 |
| Total | 3,479 | $9,111,303 |
Source: Louisiana Department of Insurance
Topics Louisiana
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