Lawmakers in Louisiana enacted legislation this year that allows insurers to keep up with policyholder demands to conduct business electronically, according to the Property Casualty Insurers Association of America (PCI).
Louisiana’s HB 370 authorizes electronic delivery of insurance coverage notices and SB 85 allows customers to opt-in to receive claim payments by electronic transfer if the carrier offers that option.
Currently there are 38 states and the District of Columbia that permit e-delivery of insurance information.
Additionally, there are currently 24 states that have approved laws that allow consumers to access their insurance policy through a website.
“PCI is a strong advocate for new laws and regulations that give insurance customers more choice, convenience and flexibility in managing their insurance,” stated Alex Hageli, director of personal lines for PCI. “There is a growing number of states that are embracing the idea of allowing consumers to have greater electronic access to their insurance information. We live in a world where consumers want less paper and like any other business, insurers want to meet their policyholders’ needs and expectations”
PCI noted that Connecticut Gov. Dan Malloy also signed legislation, HB 5203, which gives drivers the option of using their cell phone or other electronic device to show proof of insurance during a traffic stop.
Now 49 states and the District of Columbia give consumers the choice to use a paper insurance card or their smartphone to show proof of coverage.
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