Insurance Leading Topic of Complaints to Oregon Regulator

In the most recent quarter, the Oregon Division of Financial Regulation received 1,422 complaints, and insurance continued to be the leading topic with 890 complaints.

From July through September DFR helped recover $1,836,127.

Credit union complaints were the next highest industry on the list with 53, followed by mortgage servicers (44) and student loans (32). In the first and second quarters of 2025, more than $3.8 million was recovered through nearly 2,800 complaints.

Examples of consumer complaints resolved by DFR in the third quarter include:

• A consumer’s home caught fire from an errant firework over the July 4 holiday. The claim was not progressing to the consumer’s satisfaction, so they filed a complaint. The insurer completed a subsequent review, which led to an increase in the scope of work for the repairs. This resulted in an additional $40,872 being paid to the consumer. This additional review also consisted of a re-inspection of the overall claim, which opened more negotiations on the costs for plumbing and windows.
• A consumer had an upcoming surgery scheduled. She called the insurer to find out how much she would owe out of pocket due to the facility being out of network, but the insurer could not provide her the information. She received a bill for $42,009, so she filed a complaint. After reviewing the complaint, the insurer negotiated a single-case agreement with the facility. The claim was then reprocessed and the consumer’s responsibility changed to $3,316.

Topics Oregon