Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more and different ways to connect with their …
Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions. A new J.D. Power 2018 Insurance Digital Experience Study concludes that while a few insurers have excelled with digital customer service, such as GEICO …
Recently, well-known insurtech start-up, Lemonade, announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the project is meant to simplify the language within a standard insurance policy so that insureds can easily understand what is …
Insurtechs may be trying to transform how carriers, brokers and agents do business, but customers aren’t widely aware of their existence just yet, J.D. Power has determined. J.D. Power, which focused mostly on the auto insurance industry, found that just …
Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following a spate of hurricanes, earthquakes and fires in North America. That’s according to the J.D. Power 2018 U.S. Property Claims …
Insurers with the strongest new business yield rates also have strong combined ratios in personal auto in the J.D. Power 2017 U.S. Insurance Shopping Study. We define new business yield rates as the proportion of prospective customers who purchase with …
A record year for catastrophic disasters, from the Fort McMurray fire to floods in Quebec, have put Canadian home insurers to the test in 2017. According to the J.D. Power 2017 Canadian Home Insurance Study, a spike in major claims …
No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff being a significant increase in satisfaction among their small business commercial customers, according to the recently released J.D. Power 2016 …
