Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their...
J.D. Power News
Kyle Schmitt has been hired as managing director of the Global Insurance Practice at J.D. Power. He is based in...
While the race to automated vehicles picks up speed, a new survey reveals consumer are skeptical of the technology and...
One-in-five consumers say they would use Amazon or Google for their home insurance, a J.D. Power survey released today shows....
Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago,...
Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions. A new J.D. Power...
Recently, well-known insurtech start-up, Lemonade, announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the...
Insurtechs may be trying to transform how carriers, brokers and agents do business, but customers aren’t widely aware of their...
Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following...
Insurers with the strongest new business yield rates also have strong combined ratios in personal auto in the J.D. Power...