One-in-five consumers say they would use Amazon or Google for their home insurance, a J.D. Power survey released today shows....
J.D. Power News
Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago,...
Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions. A new J.D. Power...
Recently, well-known insurtech start-up, Lemonade, announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the...
Insurtechs may be trying to transform how carriers, brokers and agents do business, but customers aren’t widely aware of their...
Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following...
Insurers with the strongest new business yield rates also have strong combined ratios in personal auto in the J.D. Power...
A record year for catastrophic disasters, from the Fort McMurray fire to floods in Quebec, have put Canadian home insurers...
No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff...