Outstanding CSRs Picked for 2002

August 5, 2002

The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC), both headquartered in Austin, have selected the state winners of the 2002 Outstanding CSR of the Year Award. Tammy Crider captured the honor in California.

The Outstanding CSR of the Year Award, originated in 1991 to recognize the contributions of customer service representatives within the insurance community, is regarded as the foremost national award of its kind.

To qualify for the top state honor, candidates submitted an essay on the topic: “The Role of a CSR During a Hard Market.” Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community. The only eligibility requirement for the award is that the candidate must be an insurance customer service representative, or have primary responsibility for insurance customer service duties.

“The Outstanding CSR of the Year Award is an opportunity to recognize exceptional customer service representatives across the nation,” stated Mark J. Rolland, president and COO of the Society of CISR. “These state-level winners have demonstrated by their essays that they understand the challenges of the industry today and are ready and able to tackle them head-on.”

Each state winner receives a framed certificate and is eligible to compete for the national honor, which carries a $1,000 cash award, a gold and diamond pin, and a scholarship for the recipient’s employer to any program offered by The National Alliance for Insurance Education & Research.

Additionally, the name of the National Outstanding CSR of the Year is inscribed on a sculpture permanently displayed at the national headquarters of the National Alliance in Austin.

Although it is the goal of the award organizers to award the honor to a CSR in each state and in Puerto Rico, in states not listed above, no entries were submitted.

Outstanding CSR of the Year for 2002
State Winner
Alabama Janet Sapp
Alaska Suzan May
California Tammy Crider
Colorado Linda M. Decker
Connecticut Kimberly A. Tompkins
Florida Lisa Hollingsworth Hatzell
Georgia Sandra Kracke
Illinois Suellyn Boastick
Kansas Mary E. Little
Louisiana Carol Rushing
Maine Heidi Swiderek
Maryland Lisa M. Lubey
Massachusetts Maureen Stephany
Michigan Bonnie L. Avila
Minnesota Sandra K. Oslin
Missouri Kris Kortum
Montana Laurel A. Preitauer
Nevada Margo L. May
New Hampshire Wendy P. Bagley
New Jersey Janet Stiles
New York Teresa B. Patterson
North Carolina Patricia Jones
Oregon Karen Elias
Pennsylvania Lori A. Baker
South Carolina Jennifer A. Scarberry
Texas Donna L. Walker
Utah Janette Erdmann
Vermont Sandra L. Brassard
Washington Erin Holt
West Virginia Stacy L. Phebus
Wisconsin Kelly Godejohn

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Insurance Journal West August 5, 2002
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