The Hartford Adds Endorsement Requests for Agents Utilizing AMS Agency Management Systems

January 13, 2004

Submitting endorsements to insurance policies from The Hartford reportedly just got faster and easier for the thousands of insurance agents that use an AMS agency management system.

The Hartford, which has long been a provider in implementing new technologies to improve efficiency for its agents, now provides agents using TransactNOW, AMS’ interface product, with the ability to quickly submit policy changes without interrupting agency workflow. Since agents no longer need to stop work and log into The Hartford’s Electronic Business Center (EBC), they can reportedly provide better, faster service for their personal and commercial insurance policy holders.

With some insurance agencies now spending more than 50 percent of their time processing endorsements, the endorsement requests capability also can boost agency productivity, said Lisa Cox, senior vice president, eBusiness Technology Solutions at The Hartford.

“One way we deliver greater value to our agents is by giving them a choice of how they do business with us. Endorsement processing is our latest powerful offering for those agents who opt to engage with us using their agency management system, and compliments the existing suite of services we provide to agents using an AMS system,” she added.

The new endorsement processing capability is available to agents who use any version of an AfW, Prime or Sagitta agency management system. AMS agents who currently use TransactNOW can begin to take advantage of this capability immediately. Agents who are not yet using TransactNOW can get started by visiting www.transactnow.com. An active ID and password for The Hartford’s Electronic Business Center (EBC) is required.

For more information, Hartford (www.thehartford.com) agents can contact The Hartford’s Agency Interface Services toll-free at 877- 322-4833, Monday through Friday from 8 a.m. to 8 p.m. EST, or their business technology solutions manager.

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