A week after Hurricane Emily made landfall in northern Mexico many of those in South Texas who suffered damage from the storm are now settling insurance claims and making repairs. Once a settlement is reached, insurance companies have five business days to mail consumers a check, according to the Texas Department of Insurance.
Consumers who have not received prompt payment are advised to call their agent. Those with unanswered questions about their claim may contact the Consumer Protection Division at the Texas Department of Insurance (TDI) for help.
Call TDI’s Consumer Help Line at (800) 252-3439 or visit the TDI Web site at www.tdi.state.tx.us.
If you have a specific problem with how your claim is being handled and you feel your company or agent is being unresponsive, you can also file a complaint with TDI. You may file a complaint in several ways:
–By completing the online complaint form at http://www.tdi.state.tx.us/consumer/complfrm.html
–By e-mail at ConsumerProtection@tdi.state.tx.us
–By fax at (512) 475-1771 or
–By mail at:
Texas Department of Insurance
Consumer Protection Program
P.O. Box 149091
Austin, TX 78714-9091.
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