GEICO Responds After Error Sent Cancellation Notices to Florida Drivers

GEICO leadership said this week that the company is working with Florida policyholders after a snafu inadvertently alerted people that their driver licenses had been suspended.

The auto and property insurance company did not reveal details about what happened, only that a “reporting issue” sent erroneous information to the Florida Highway Safety and Motor Vehicles department. The notices indicated that numerous drivers’ policies had been canceled, the department explained on its website.

The error affected drivers whose policies were renewed between Jan. 1 and April 13. A number of policyholders received notices that their licenses had been suspended due to a lapse in auto insurance coverage. Policyholders can now check the status of their licenses by going to the FLHSMV website.

“GEICO recently identified a reporting issue involving insurance information submitted to the Florida Department of Highway Safety and Motor Vehicles,” a GEICO statement reads. “GEICO is working closely with FLHSMV to address the issue and correct affected records. GEICO will be proactively contacting policyholders who may be impacted and has a dedicated team in place to assist them and answer any questions.”

The number of records affected was not reported.

“We sincerely apologize for any inconvenience this may have caused,” the Florida motor vehicles department said in a statement. “Our team is actively working with GEICO to correct the reporting error and ensure your insurance information is accurately reflected in our system.”

One south Florida state legislator spoke out about the reporting error, saying Floridians should not have to deal with the fear and confusion of an erroneous license suspension notice, local news sites reported.

Topics Florida Personal Auto