Arizona Third State to Allow Posting Policies Online

May 1, 2013

Arizona Gov. Jan Brewer signed a bill that allows a property/casualty insurer to post policies online and send a link via email to policyholders in lieu of providing a hard copy.

Brewer signed HB 2565, which allows an insurer to post policies and endorsements on their website instead of mailing a hard copy. This bill will prohibit insurers from posting personal or privileged information. Insurers will be required to mail a hard copy at no charge upon policyholder request. Insurers will also be required to send notice to the policyholder of any changes to the forms or endorsements and require notice of the right to a paper or electronic copy and how to access the information on the website.

Arizona follows Kansas and Oklahoma in approving new laws allowing the posting of policies online in 2013. The move has garnered the support of the Property Casualty Insurers Association of America.

“Enactment of HB 2565 is a great step towards modernizing how insurers service policies. Last year, Arizona led the way in allowing consumers to show proof of coverage with their smart phone. Now Arizona is once again showing leadership in updating insurance laws to keep pace with how consumers behave,” said Kelly Campbell, PCI’s vice president.

According to PCI, the bill maintains consumer protections while giving policyholders a convenient way to access their coverage information online.

“This electronic access will be even more helpful to consumers following a catastrophic event when the paper copy is not reachable,” said Campbell. “The digital age is changing how consumers conduct their personal business and this new law is just another way to use technology to make everyday life a little easier.”

Topics Carriers Arizona Policyholder

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