Auto Insurance Satisfaction Rankings: High Lifetime Value Customers Most at Risk June 13, 2025 “It’s Now a Buyer’s Market for Auto Insurance, J.D. Power Finds.” That headline on top of an announcement about the...
JD Power: Drivers Keep Shopping Even as Auto Insurance Price Increases Slow May 2, 2025 Even as auto insurance rates level out, drivers are still looking for a better deal. The rate of U.S. auto...
JD Power: Customers Not Happy With Carrier Property Claims Service March 20, 2025 By Jahna Jacobson Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s...
Agent Satisfaction With Insurers Holds Strong; Erie Tops for Personal Lines October 2, 2024 Overall agent satisfaction with insurers of both personal lines and commercial lines has held strong despite a challenging underwriting environment,...
Home Insurance Customers Staying Put Despite More Shopping Around: J.D. Power September 18, 2024 By Chad Hemenway Chubb, AIG, and Amica lead other insurers in J.D. Power’s assessment of customer satisfaction for home insurance, but the consumer...
J.D. Power: Auto Insurance Shopping Hits New High, Could Drop With Rate Adequacy July 24, 2024 The national auto insurance shopping and quoting rate reached a new high between April and June, but many insurers appear...
Auto Insurers’ Digital Channels ‘Remarkably Resilient’, Finds J.D. Power Study May 21, 2024 Auto insurance websites and apps are doing a good job of delivering foundational functional capabilities, bringing in more customers than...
Rising Prices, Low Satisfaction Drive 49% of Customers to Shop For New Auto Insurance May 3, 2024 Increased premiums combined with lackluster customer satisfaction scores are driving record numbers of auto insurance customers into the market for...
Progressive Gains as Drivers Shop Around for Auto Insurance—Again April 22, 2024 Although it may have seemed like drivers had thrown in the towel on trying to find cheaper auto insurance prices...
J.D. Power: Auto Insurance Shopping Reaches All-Time High September 15, 2023 The percentage of American households with cars and without auto insurance rose during the first half of 2023, and the...