Articles by Susanne Sclafane

Sclafane is Executive Editor of Carrier Management, a publication of Wells Media Group serving property/casualty insurance carrier executives. She is a media professional with deep background in the P/C insurance industry including 25 years as editor and reporter for trade magazines, online news services, digital journals. Her prior experience includes 14 years as a casualty actuary.

AIG: Turning One Human Underwriter Into Five, ‘Turbocharging’ E&S

Some property/casualty insurers talk about experimenting with artificial intelligence to automate call center responses and back-office operations. But that’s not the road to turbocharging growth that AIG CEO Peter Zaffino envisions for his company. AIG is all-in on AI that …

Progressive Insurance Is Hiring Again; 12,000 More People Needed

Almost a year to the day after Progressive announced it would hire more than 10,000 people to fill claims, IT and legal roles in 2024, the nation’s second largest auto insurer said it now has 12,000 job openings. As was …

Potential Tariff Auto Severity Impact on Travelers: Single-Digits or Less

Wildfire losses obscured what executives of Travelers described as outstanding underlying results for the insurer’s first quarter—and looking ahead, the company is well-positioned to face the impacts of macroeconomic uncertainty, the chief executive said. During a first-quarter earnings conference call …

State Farm’s California Emergency Rate Request Dropped to 17%

Lawyers for State Farm General, the California Department of Insurance and Consumer Watchdog presented opening arguments in a hearing to determine the fate of State Farm’s request for an emergency homeowners rate increase yesterday. The public hearing in Oakland, Calif., …

Lemonade: 700K Customers on the Car Insurance Waitlist

While Allstate’s CEO Tom Wilson named GEICO and Progressive when asked about the ability to grow auto insurance in 2025 as competitors do the same, no one on Allstate or Progressive’s earning calls addressed competition from Lemonade. The insurtech recently …

How Cincinnati Insurance Does E&S

The Cincinnati Insurance Companies have grown business for 75 years through relationships with a carefully selected set of regional independent agents—and business in the surplus lines segment is no exception, executives report. That sets the insurer apart from other E&S …

How to Operate in Today’s “Bananas” Casualty Insurance World

Leaders of the casualty insurance practices of a global insurance carrier and a North American specialty brokerage offered insights for insurance buyers and sellers to deal with today’s casualty insurance market during a webinar in February. Their main message was …

‘Bleak’ Data: Insurance Carriers’ Entry Level Hiring Expectations Hit Low Point

Insurance carriers expecting to add staff in 2025 are largely looking for experienced professionals rather than filling entry level roles, according to the latest Insurance Labor Market Study from Jacobson Group and Aon. Like prior installments of the semi-annual collaborative …

State Farm, Consumer Group Battle Ahead of Calif. Insurance Commissioner Decision

Ahead of a decision from California’s insurance commissioner on a State Farm General request for emergency rate increases, company executives and representatives of a consumer group pled their opposing cases in letters to Commissioner Ricardo Lara. Breaking News Update: After …

Berkshire, Progressive Are Underwriting Profit Leaders; Industry Sets Income Record

S&P Global Market Intelligence expects the U.S. property/casualty insurance industry to post more than $100 billion of net income for 2024—and that the biggest underwriting profits contributing to the figure will come from units of Berkshire Hathaway and Progressive. The …