Employees should have continual training. They should be trained in “conflict resolution, hospitality and emotional intelligence,” according to Richard Branson...
Idea Exchange
The difference between where your agency is today and where it’ll be in five years is directly related to your...
As Generation Z enters the workforce, five generations are working side-by-side for the first time in history. Insurance organizations face...
Artificial Intelligence and Private Equity Investments Will Play an Increasing Role Plaintiff attorneys, at least the smart ones, must make...
The rise of an on-demand economy once threatened to put workers’ compensation insurers in the hot seat, in large part...
If Implemented Wisely, Flood-Exposed Properties Could Benefit from Expanded Market While lawmakers continue their struggle to agree on the long-term...
Insurance agency acquisitions and deal values are near an all-time high and all expectations are that deal flow in 2019...
Avoiding Claim Disputes Through Prevention In last month’s column, I enumerated seven factors that enable one to avoid or prevent...
Q: We have a zillion newbies and plenty 50-plus year old veteran producers. I’ve tried the out-of-industry route. Frankly, my...
With much of the property/casualty insurance industry’s attention focused on external threats from insurtechs and digital native companies, perhaps the...