IIABNJ Holds Spring Fling for Industry Professionals

April 21, 2005

The Independent Insurance Agents and Brokers of New Jersey are preparing to hold the Annual Spring Fling for Continuing Education, May 17-18, at the Sheraton Hotel in Eatontown, N.J.

Insurance professionals will have a variety of education programs to choose from. Topics on Tuesday (May 17) include quality customer service, efficiency and operational workflows and ethics as well as a membership reception hosted by the Young Agents Council of IIABNJ.

On Wednesday, attendees will participate in discussions involving an industry update, issues and ethics, fraud prevention and an examination of some of the most technical and customer misunderstood insurance coverages. In addition to quality education, attendees can earn as many as 11 continuing education credits over the course of the two days.

Leading the fraud prevention discussion will be John Butcko of the Office of the Insurance Fraud Prosecutor. Butcko will cover N.J. fraud laws, insurance company anti fraud mandates, fraud indicators and more. Steven Lyon, AAI, will examine a range of misunderstood coverages in both personal and commercial lines of insurance from coverage of the corporate vehicle to employment practices liability insurance.

Instructor Philip Lieberman will discuss customer service from new business to renewals and claims handling while Kel Plasket reviews consistent and smoothly run operational workflows. Lieberman will also devote significant time to the examination of ethics in the insurance marketplace.

“In today’s pressurized marketplace, agents and brokers move rapidly from one crisis to another and must often make decisions on the fly”, says David Wyrsch, Sr., chairman of IIABNJ. “We are truly the middle man and are challenged every day in balancing the needs of our customers with the demands of the insurance marketplace. By devoting time to examining the ethical dilemmas we face, independent insurance agents aspire to conduct their business affairs in an honest and ethical manner.”

Individuals interested in attending the IIABNJ Spring Fling for Continuing Education can contact IIABNJ at 800-952-6948 or iiabnj@iiabnj.org.

Topics Agencies Fraud Training Development

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