Bermuda’s XL Capital Ltd. has appointed W. Myron Hendry to the newly created position of Chief Platform Officer, based in Stamford Conn. He will join XL on December 1 and will be responsible for all operational IT support of XL’s businesses, including business process, technology, and outsourcing. He reports to XL’s CEO Michael S. McGavick and will serve on XL’s Leadership Team. He will be based in Stamford, Connecticut.
McGavick noted Hendry’s “extensive experience in technology, underwriting and customer service, all operational aspects that drive an insurer’s performance.” He added that during his more than 35 years in the industry, he has “successfully developed and managed insurance platforms with a focus on continually improving customer satisfaction, quality and productivity. It’s these experiences, and especially his achievements in operations management, that make him uniquely qualified to take on this new position.”
Hendry has held numerous senior level operations leadership positions in the global insurance industry. Most recently, he was Business Operations Executive of Bank of America’s Insurance Group, where he was responsible for claims, risk management, business support, technology portfolio management, customer analytics, customer experience, retention and facilities. He was also the co-leader for the transition and integration of Bank of America and Countrywide Insurance organizations.
Prior to the merger, Hendry served as Managing Director and Chief Operating Officer for Countrywide’s Insurance Services Group. He joined Countrywide from Safeco where, as Senior Vice President – Property & Casualty Services, from 2004-2006, he was responsible for Safeco’s five regional policy and claim service center operations, centralized business support, premium accounting, retention strategies and the end-to-end customer experience.
Source: XL Capital – www.xlcapital.com
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