ACE Group has launched two further enhancements to its ACE Travel Smart duty of care proposition for European business travel insurance buyers.
The first of the new services is an online dashboard for human resources and risk managers, which enables them to locate and send messages to traveling employees anywhere in the world via 3G or a Wi-Fi connection.
This feature has been developed in response to client feedback, ACE said, in recognition that timely and accurate information is vital to helping companies fulfill their duty of care as employees travel to far-flung destinations across the globe.
With the dashboard, employers have the ability to track the progress of their traveling staff in real-time from one convenient dashboard and to instantly communicate with them, for example, to keep them informed about travel disruption or reach them in an emergency such as a natural disaster, civil disorder or terrorist attack.
ACE has also launched a new pre-travel risk training program designed to help traveling employees better prepare for their trips so they stay safe and do not take any unnecessary risks while away on business.
The ACE online pre-training program comprises short video modules and tests covering topics including:
- Preparation and arrival
- Travel health risks
- Getting around your location
- Street crime and robbery
- Car-jacking and kidnapping
- Terrorism and civil unrest
Once the training modules have been completed, employees receive a certificate confirming they have completed the course, and a record is kept for the employer so that they can monitor employees are adequately prepared for their trip, ACE said.
ACE Travel Smart, first launched in March 2015, also continues to offer an easy-to-use smartphone app for traveling employees which provides access to medical and security assistance and other useful information for travelers, including live safety alerts.
“The new online dashboard works in conjunction with the smartphone app for employees and gives employers a vital snapshot of where their business travelers are at any one time. It also helps them contact travelers if an emergency situation should arise,” said Stephane Baj, regional director of A&H Corporate and Affinity for ACE in EMEA.
“Also, many employees depart on business trips without considering the safety implications and crime risks in the location they are traveling to,” Baj added.
“This is why we have added the pre-travel risk training program to Travel Smart. It is designed to provide employees with helpful advice and safety information without leaving their desk, and it records when the training is complete to help employers monitor and keep records of who has undertaken the training,” Baj went on to say. “These service enhancements to ACE Travel Smart underline our commitment to helping our clients operate to the highest standards whilst helping to make employee travel safer and easier to manage.”
Source: ACE Group
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