Swiss Re Corporate Solutions (SRCS) has appointed Loredana Mazzoleni Neglén as head Customer Experience & Global Sales Steering, effective Feb. 1, 2020.
In this newly created role, Mazzoleni Neglén “will be responsible for supporting SRCS to better understand and address its customers’ needs and pain points, and deliver a better customer experience,” said the company in a statement.
She will report directly to Andreas Berger, CEO, Swiss Re Corporate Solutions.
In her new role, Mazzoleni Neglén will design and implement an integrated approach for customer experience across all teams and functions within SRCS. She will lead a newly created Customer Experience team which will be tasked with providing superior service across all touch points of the value chain, from quote generation to policy issuance through to claims payment.
Mazzoleni Neglén will also oversee SRCS’s Innovative Risk Solutions team. By integrating Innovative Risk Solutions into the Customer Experience organization, SRCS will better leverage its customer relationships and global resources to build customized solutions that help customers address their challenging risk management needs.
Mazzoleni Neglén will also ensure consistency across customer and distribution, increasing collaboration and customer focus across the organization, and enabling SRCS to distinguish itself through the depth and strength of its relationships.
Mazzoleni Neglén brings over 25 years of insurance experience to this role. Since joining Swiss Re in 2000, she has held integral positions in Structured and Project Finance, Sales, Business Development and Underwriting, including head of Specialties Underwriting Europe, Middle East and Africa and head of Specialties Underwriting Asia Pacific. In her current role as head Customer & Distribution EMEA, she has successfully implemented a go to market strategy that generated remarkably profitable business growth.
An Italian and Swiss national, Mazzoleni Neglén holds a Master’s Degree in Business Administration and economics degree from the University Bergamo.
Source: Swiss Re Corporate Solutions
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