The votes are in for the 2020 Best Independent Insurance Agencies to Work For. While 2020 has been an unusual year for agency employees – many of whom have worked remotely for months – the pressures that have come with a global pandemic didn’t sway what they value most about their workplace.
Employees in 2020 highlighted the importance of competitive salaries, employee benefits, training and education, and other employee perks as drivers of satisfaction in the workplace. But it’s not all about compensation and benefits. Happiness in the workplace has a lot to do with people, relationships and the agency’s culture. Employees of the winning agencies cite high personal job satisfaction; rate their relationships with their immediate boss or supervisor as positive; and express a high opinion of their agency’s owner or principals and their agency’s reputation in the community.
Many employees are grateful the best agency owners support local charities and the community. Employees are grateful for the opportunities their agencies provide for them to participate in community service. Employees take pride in working for agencies that are respected and hold strong values and ethics. Employees appreciate the generosity of their agency owners in sharing revenues in the form of bonuses and trips.
The best agencies also provide ways to help their employees grow — by giving them the tools and technology they need, and supporting them with education, training, annual performance reviews and, in some cases, mentors. The survey results clearly show employees value this support.
As expected, the winning agencies score high for overall employee benefits including wellness programs and for working conditions that include flex-time and alternative schedules that allow employees to work from home.
The best agencies to work for also provide employees with a strong sense of work-life balance, and deliver a workplace environment where employees feel supported wholeheartedly by management and their peers. Many of the employees say they feel like family in their agencies.
Insurance Journal wishes to thank the nearly 4,000 customer service representatives, account executives, producers, managers and other agency staff who took the time to nominate their independent insurance agency in this year’s survey.
See links below for this year’s winners’ profiles. For previous years’ winners, see Insurance Journal’s Insurance Industry Rankings & Awards page.
Overall 2020 winner:
South Central region:
Silver: INSURICA, Oklahoma City, Okla.
Silver: Fisher Brown Bottrell Insurance, Jackson, Miss.
Bronze: Darr Schackow Insurance, Gainesville, Fla.
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