Celent News

How and Why More Insurers Are Turning to Bots

As more bots handle claims and perform underwriting tasks, should human employees be concerned? Human industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to …

Pacific Specialty Insurance Company Recognized by Celent as a Model Insurer for Operational Excellence

Palo Alto, CA, April 18, 2016- Pacific Specialty Insurance Company has been recognized by Celent as a Model Insurer for operational excellence in their work to transform their legacy systems and infrastructure. Celent is a global research and advisory firm …

Future Vision: Will Driving Become Too Safe to Insure?

What would happen to the auto insurance industry if automobile safety improves to the point that vehicle collisions become relics of the past? That’s the question explored by global consulting and research firm, Celent, in a new report that envisions …

Celent Survey Forecasts Insurers to Spend $140.6 Billion on Technology in 2012

Global information technology spending by insurance companies is expected to reach $140.6 billion in 2012, an increase of 6.3 percent over 2011, according to a new report from Celent, part of the Oliver Wyman (MMC) group. The figure is substantially …

Boston-based Celent Appoints Insurance Division Leader as New CEO

Celent, a financial and insurance IT advisory services and research firm and a unit of Oliver Wyman, appointed insurance division leader Craig Weber as the new chief executive officer. Weber replaces Mike Harding, who will stay as chairman at Celent. …

In Few Years, Social Network Data May Be Used in Underwriting

The insurance industry is paying increasing attention to what people and businesses post on social networking sites like Facebook, Twitter and LinkedIn. Already, scouring Facebook and other social network pages of the insureds is a common practice on the claims …

Celent Expands Asian Financial Services Group

Boston-based financial research and consulting firm Celent, a part of Oliver Wyman and ultimately a division of MarshMac, has announced the expansion of its Asian Financial Services Group, with new offices in Seoul, Hong Kong, and Singapore. Celent already has …